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Talk to Us: +965 888.22.333 / info@kenzbrokerage.com
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Complaints Handling
We Value Your Feedback
At KENZ BROKERAGE, client satisfaction and transparency are at the core of our business. We are committed to handling all complaints fairly, professionally, and efficiently to ensure the highest standards of client service.
If you are dissatisfied with any aspect of our products or services, we encourage you to contact us so we can review and resolve the matter as quickly as possible.
How To Submit A Complaint
Clients may submit complaints through the following channels:
To help us investigate your concern efficiently, please include:
Complaint Review Process
Once your complaint has been received:
Acknowledgment
Our team will confirm receipt of your complaint within a reasonable timeframe.
Investigation
The matter will be reviewed thoroughly by the appropriate department to ensure a fair and transparent assessment.
Resolution
We aim to provide clients with a clear response and resolution as quickly as possible based on the complexity of the matter.
Client Communication
Clients will be kept informed throughout the review process whenever additional information or updates are required.
Our Commitment
KENZ BROKERAGE is committed to:
Contact Us
If you would like to submit a complaint or require further assistance, please contact our support team and we will be happy to assist you.
Support
From our expert team
Address
To visiting our company
Address
421 Ahmed Al Jaber Street Block No 9, Kuwait City 91710, Kuwait
Off. Hours
Mon - Sat: 9am to 6pm
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